wohlfühlfaktor
General Terms and Conditions

General Terms and Conditions

General Terms and Conditions

1. Conclusion of contracts

Contract between guests and the Hotel Forsthaus Nürnberg Fürth are concluded based on the following conditions if the room(s), facilities, areas, further services were ordered and confirmed by the Hotel Forsthaus Nürnberg Fürth.
If a deposit payment or prepayment is requested by the hotel in order to confirm the reservation and if the requested amount is not paid in due time, the reservation confirmation is invalid. If the customer is a registered trader acting for his guests/participants, then he or she will have to meet the liabilities incurred.
If the confirmation of the reservation deviates from the content of the notification made, the content of the confirmation of the registration applies for the contract, unless the guest objected without delay, at the latest upon reception of the services.
If a reservation is made for several persons, group events, tours, seminars and conferences, the number and, where necessary, a list of participants need to be communicated to the hotel 7 days before arrival/the event at the latest. Political events have to be explicitly declared in the booking.
The rooms, vitrines and other areas are provided against payment. They can only be transferred to third parties upon approval of the Hotel Forsthaus Nürnberg Fürth.

2. Arrival and departure

Unless otherwise agreed, check-in is not possible before 3 p.m. on the day of arrival, and check-out has to take place until 12 noon on the day of departure.
If the guest wishes to check-out after 12 noon, the reception team needs to be informed about this until 8 p.m. on the day before departure. If this is accepted by the hotel, the half room rate is payable upon departure before 6 p.m. and the full room rate upon departure after 6 p.m. If this does not occur, the hotel is entitled to otherwise dispose of the rooms. Exceptions from this are: reservations for which a prepayment was made or a voucher was issued or a credit card number of a credit card company accepted by the hotel was indicated.

 

3. Services

The contractual scope of services provided by the hotel results from information contained in brochures or agreements concluded.
If full board is agreed and the guest receives a meal for lunch on the first day, then the service ends with breakfast on the day of departure, otherwise with lunch. Half-board comprises breakfast and dinner.
If the guest does not have a meal, for whatever reasons, he is neither entitled to a refund, nor to a reduction.
The stated prices include a service fee as well as the currently valid value-added-tax.
If the rate of value-added-tax increases in the course of the contract duration, the hotel is entitled to adjust the prices to the new VAT rate.
If the period between the conclusion of the contract and the performance of the service exceeds 1 year, the hotel reserves the right to announce and make changes to the prices.
The visitors tax, if existent, is not included in the hotel and arrangement price.
For events exceeding the agreed duration an additional service fee per employee is payable based on the hourly wage + additional costs + night-time working surcharge (if relevant).

 

 

4. Payment

Unless otherwise agreed, reservation fees are payable upon check-in, otherwise upon departure of the guest.
For events or group reservations a prepayment of 50 % of the turnover stipulated by contract is payable upon conclusion of the contract, the remaining 50 % are payable until 4 weeks before arrival/beginning of the event.
For a stay of more than 3 days or an amount of more than € 500.00 the hotel may issue an interim bill.
If payment is not made in due time, the hotel is entitled to cancel the agreement with immediate effect. The enforcement of other damages, in particular booking losses, is up to the hotel.
If the guest ends his stay before the end of the agreed duration, he will still have to cover the costs for the remaining duration of the contract, unless he or she can prove that the hotel did not re-sell the room, although it had the opportunity to do so.
The place of performance for the payment obligations of the guest is the hotel's place of business. This also applies if the guest is credited with the payment.
Payment on invoice is only possible upon confirmation by the hotel. In this case, payment is due in full within 14 days of the invoice date.
Payments from credit card companies, cheques or drafts are only accepted on account of performance.

 

5. Cancellation

For changes or cancellations of booked facilities/rooms and/or arrangements, the following cancellation and reduction costs apply. They are calculated on the basis of the total net turnover stated in the contract.

Regulations for individual bookings for up to 10 rooms depend on the booked rate. For the cancellation terms applying to your booking please refer to the confirmation of your booking.

Groups with 10 to 30 rooms / event arrangements per night / day

until 60 days before arrival                                           free cancellation
59-40 days before arrival / beginning of event         80% of total booked turnover
39-20 days before arrival / beginning of event         60% of total booked turnover
19 -8 days before arrival  / beginning of event         40 % of total booked turnover
< than 7 days before arrival / beginning of event        0% of total booked turnover

 

 

Groups with 31 to 50 rooms / event arrangements per night / day

until 90 days before arrival                                           free cancellation
89-60 days before arrival / beginning of event         80% of total booked turnover
59-30 days before arrival / beginning of event         60% of total booked turnover
29 -19 days before arrival  / beginning of event       40 % of total booked turnover
< than 19 days before arrival / beginning of event      0% of total booked turnover

 

Groups with more than 50 rooms / event arrangements per night / day

until 120 days before arrival                                         free cancellation
119-90 days before arrival / beginning of event       80% of total booked turnover
89-60 days before arrival / beginning of event         60% of total booked turnover
59 -30 days before arrival  / beginning of event       40 % of total booked turnover
< than 29 days before arrival / beginning of event      0% of total booked turnover

 

If more than the reduction which is granted for free is cancelled, changed or reduced within the cancellation period, the additional amount is charged as follows:

Rooms, breakfast, conference rooms & technical equipment: 90% of the net price stipulated by contract are passed to account.
Other meals, beverages & conference packages: 70% of the net price stipulated by contract are passed to account.
External services that were already confirmed with external third-party providers at the time of the cancellation: 100% of the gross price stipulated by contract are passed to account.

 

If a booking is cancelled on the day of the event or if a booked service is not requested, 100% of the lost sales are passed to account.

Reduction of the number of persons

The stated minimum number of persons is necessary to cover the costs of the provision of rooms within a conference package. If it is not reached, we charge € 15.00 per missing person per day or provide a smaller conference room (upon availability). The exact number of participants has to be communicated to the hotel until 5 days before the beginning of the event. Otherwise the originally booked number of participants will be passed to account.

 

6. Liability

The guest or the organiser shall be liable to the hotel for damages caused by him/her or their guests. The hotel shall not be liable to the guest or contractual partner the service cannot be provided due to a strike or as a consequence of force majeure. In these cases, the hotel will do its best to provide a comparable service of the same value.
In accordance with the regulations of the civil code of Germany (BGB), the hotel is liable to the guest (for up to the 100th of the room rate, 3,500 € max.). For money and valuables in accordance with §702 of the civil code of Germany (BGB) the hotel is only liable to the guests for an amount of up to 800.00 €, unless the damage is due to the fault of the hotel or its staff or the valuables or money were given to the hotel for safekeeping against the issuing of an receipt.
If the guest arrives by car, and if the car is parked on a parking space provided by the hotel, the liability is limited by the liability insurance concluded for this purpose.
If a contractual partner books an event at our hotel and brings his own objects, it falls to the contractual partner to insure these objects against theft or damage or destruction. The hotel assumes no liability.

 

7. Terms of termination

If the guest uses the provided facilities for other purposes than agreed, the  hotel shall be entitled to an extraordinary right of termination.
If the hotel has reasonable grounds to consider that a contract may impair the smooth running of the business operations, put the safety or reputation of the hotel or its guests at risk, or in case of force majeure or internal disturbances, the hotel is also entitled to terminate the contract without notice.
The same applies if an organiser publishes invitations to job interviews or sales events in a daily newspaper without prior approval by the hotel. In these cases, the hotel is also entitled to the agreed remuneration in case of a termination of the contract.

 

8. Miscellaneous

Pets are only allowed upon prior approval by the hotel and against surcharge. Pets are not allowed in public areas, such as the restaurant, bar, etc.
Wake-up calls, information, post and shipment of goods are non-binding services. The guest cannot derive any claims from this.
Lost (forgotten) items will be sent back to the owner upon request and against reimbursement of costs. The safekeeping period is 6 months.
In case of non-paid transport services for guests provided by the hotel, the liability is limited by the motor vehicle insurance for personal and property damage.
It is not permitted to bring food and beverages to events at our hotel. A decoration of the event facilities requires a separate agreement (table decorations excluded).

 

9. General provisions

We reserve our right to mistakes as well as typing and calculating errors.
Unwritten agreements are only valid upon written confirmation of the hotel.
The place of jurisdiction for any claims arising from this contract and its fulfilment shall be the domicile of the hotel.
Should individual provisions of this contract prove invalid, this shall not affect the validity of the remaining provisions. The provision which is invalid shall be replaced/completed with a valid provision which most closely reflects its commercial intention and purpose.